Toferon (a product of Sholar Solutions LLC) is a scheduling platform for field-service businesses — cleaning companies, home-service providers and trades. Toferon sends appointment notifications by text message to those businesses’ customers, on each business’s behalf, when the customer has agreed to receive them. Every message names both the business and Toferon. This page describes the whole program: what is sent, how customers opt in, and how to stop.
What messages are sent
Notifications about booked work only — an “on my way” text when a technician is heading to a scheduled appointment. No marketing or promotions, and nothing from anyone other than the business serving the customer. Examples:
Sparkle Cleaning via Toferon: Hi Sarah! Mike is on the way now. See you soon! Reply STOP to opt out, HELP for help.
Sparkle Cleaning via Toferon: Hi Sarah! Mike is on the way now. See you soon!
Green Lawn Co via Toferon: Hi! We're on the way now. See you soon! Reply STOP to opt out, HELP for help.
How customers opt in
Consent is optional, never a condition of purchase, and recorded per customer. There are exactly two ways to give it:
- Online, on the business’s service-request form. Each business has its own public booking page on a toferon.com subdomain. Under the optional phone field is a separate, unticked checkbox; texts are only sent if the customer ticks it. This is the exact box and wording (identical on every business’s page), shown here for a sample business:
- Verbally, when booking by phone or in person. Staff ask, “Can we text you at this number when we’re on the way? It’s only about your appointment; message and data rates may apply, and you can reply STOP anytime.” Only if the customer says yes do they tick “Agreed to get texts about their appointments” on the customer record. Without that consent, the app does not send.
Consent is tied to the mobile number it was given for and is recorded with the date, the number and who recorded it. If the number on a customer record changes, the app stops texting until the customer agrees again at the new number. A business can withdraw a customer’s consent at their request from the customer record; that is logged too.
The first text a customer receives says how to stop and get help. Anyone who replies STOP receives nothing more from any business on Toferon.
Program disclosures
- Program: Toferon appointment notifications, sent on behalf of the business that booked the work.
- Message frequency varies with appointments — typically one text per scheduled visit.
- Message and data rates may apply, depending on the carrier and plan.
- Opt out: reply STOP (or CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, REVOKE, OPTOUT). Reply: “Toferon: You're unsubscribed and won't receive more texts from this number. Reply START to resubscribe.” Texts from every business on Toferon come from one shared number, so a STOP stops texts from all of them.
- Opt back in: reply START. Reply: “Toferon: You're resubscribed to appointment texts. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.”
- Help: reply HELP. Reply: “Toferon appointment texts for local service businesses. Help: support@toferon.com. Msg & data rates may apply. Reply STOP to opt out.”
- No sharing. Mobile numbers and text-messaging consent are never sold or shared with third parties or affiliates for marketing. Numbers are shared only with our SMS provider (Twilio), solely to deliver messages.
- Support: support@toferon.com.
Related policies
Privacy Policy (section 5 covers text messaging) · Terms of Service