Already using Toferon?
Sign in to your workspace and open Help → Support in the menu. A request sent from there is tied to your workspace, so nobody has to ask which business you mean, and the answer shows there as well as in your email. Pick the topic that fits: How do I…?, Something isn't working, Billing or my plan, My data (import, export, deletion), An idea or request.
support@toferon.com reaches the same people. Say which workspace you mean (the address you sign in at), what you tried, what you expected and what happened instead; page names and times help. Never send a password or a card number: we will not ask for either.
A charge on your card
Your statement shows the product name for a Toferon subscription. Receipts, your card, a plan change and cancellation are all in Settings → Your Toferon plan → Manage subscription inside your workspace, which opens the billing portal. A charge you do not recognize: email the date and the last four digits of the card, nothing more, and we will find it.
Can’t sign in?
Forgot password on your workspace’s sign-in page sends a reset link, or a text if you added a recovery number. An owner who has lost both the mailbox and the password uses Recover the owner account on the same page; it is deliberately slow and tells the rest of the team. Email us if you are stuck at any step.
Is it down?
The status page shows whether Toferon itself is having trouble, checked every minute. If it is green and your page is not loading, tell us the page and the time.
Your data
Owners export everything from Settings → Your data, delete a customer’s personal details from their record, and delete the whole workspace from Settings. Anyone can delete their own staff account from Your account. For anything the app does not offer, or a request on behalf of someone else, email with the subject “Privacy request”; the Privacy Policy says what we hold and for how long.